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Merchant Panel - User Guide

This user guide provides instructions and explanations for using the Red Dragon Pay Merchant Panel. It has been reviewed and updated to follow industry standards in clarity, structure, and formatting.

📝 Introduction​

Welcome to the Red Dragon Pay Merchant Panel - User Guide. This document is crafted to help merchants navigate the Red Dragon Pay system efficiently from account registration to managing transactions and viewing performance reports.

🔍 What is the Red Dragon Pay Merchant Panel?​

The Merchant Panel is your dedicated control center within the Red Dragon Pay platform. It allows merchants to securely manage payment links, track transactions, view sales and refund reports, initiate payouts, and monitor account performance in real time.

🎯 Who Should Use This Guide?​

This guide is intended for:

  • Business Owners and Operators
  • Merchant Account Managers
  • Finance and Accounting Teams
  • Technical Support Teams

📚 What You'll Learn​

Inside this guide, you'll find instructions for:

  • Creating and managing your merchant account
  • Understanding your dashboard and transaction reports
  • Generating payment links and invoices
  • Viewing and exporting sales, refunds, and settlement data
  • Initiating and tracking payouts
  • Accessing analytics and performance summaries
  • Handling chargebacks and disputes

This guide is designed to support both new and existing users of Red Dragon Pay, providing all the information you need to effectively navigate and maximize your Merchant Panel.

1. Merchant User Guide​

🔹 Step 1: Login to Merchant Dashboard​

Click here for Login and enter your email and password to access the dashboard.

Login Form

After login, the merchant will be redirected to the dashboard.

2. Dashboard​

Note: At the top of the dashboard there is a notification area for document upload. If no document is uploaded by the merchant, a message appears with two buttons: Go to Business Summary and Maybe Later. Click the button you prefer. If you are ready to upload now (recommended), proceed to the Business Summary section.

Business summary popup

Description:
Provides an overview of the platform's transaction performance, including success/failure metrics, refund, invalid, chargebacks, and analytics.

Steps to Use:

  • Navigate to Dashboard in the left sidebar.
  • Select a date range from the top date picker.
  • (If applicable) Filter by Merchant and Currency.
  • Review metric cards and analytics.

Dashboard

Metrics Displayed:

  • Total Success / Total Failed / Invalid / Refund / POS
  • Chargebacks (Raised, Closed, Amounts)
  • Analytics Data

Notes:

  • Merchant access is limited to their own data for enhanced security.
  • Redirection is enabled on chargeback analysis link.

3. Payment Reports Guide​

This guide explains the features and tools available under the Payment Reports section of the Red Dragon Pay Merchant Dashboard.

📘 Common Field Glossary (Shared Across All Reports)​

  • Field - Description -
  • Txn ID - Unique identifier for each transaction. -
  • Internal ID - Internal system-generated reference ID. -
  • Order ID - Unique identifier assigned to each order. -
  • Txn Date / UTC - Date and time when the transaction was created (local and UTC). -
  • Settlement Date / UTC - Date and time when the transaction was settled. -
  • Customer Email - Email address of the customer who placed the order. -
  • Customer Name - Full name of the customer. -
  • Business Name - Merchant/business name associated with the transaction. -
  • Payment Method - Method used (e.g., Card, UPI, Net Banking). -
  • Card Number - Masked card number used for the payment. -
  • Currency - Currency used (e.g., INR, USD, SAR). -
  • Order Amount - Total amount of the order. -
  • Refunded Amount - Amount refunded to the customer. -
  • Available Amount - Balance amount remaining after refund. -
  • Status - Transaction status (e.g., Success, Failed, Cancelled). -
  • Txn Type - Indicates whether the transaction was a Sale or Refund. -
  • VAT - Tax applied to the transaction. -
  • MDR - Merchant Discount Rate applied. -
  • Acquirer Response - Response returned by the acquirer/payment gateway. -

3.1 📘 Sales Report​

A Sales Report is a record of all successfully captured transactions processed through the payment gateway. It helps merchants track order IDs, transaction details, and amounts for reconciliation and business reporting.

Sales Report

Navigation:
Go to: Payment Reports > Sales Report
Direct Link: Open

Filters

  • From Date and To Date for date range.

Search Tools

  • Search by Txn ID, Internal ID, Order ID, Customer Email, Card Number.
  • Filter by Payment Method and Currency.

Export Options

  • Download as PDF or CSV.
  • Use Column Visibility to hide/show fields.

Practical Use Cases

  • Reconciliation - Match TXN ID with your Order ID.
  • Audit - Use UTC timestamps for standardized logs.
  • Support Cases - Share TXN ID with support when raising disputes.
  • Business Summary - Monitor successful sales over a selected period.

3.2 📘 Failed Report​

A Failed Report is a log of all unsuccessful or declined transactions. It helps merchants identify errors, payment declines, or customer issues for troubleshooting and support.

Navigation:
Go to: Payment Reports > Failed Report
Direct Link: Open

Filters

  • Select From Date and To Date.

Search Tools

  • Search by Txn ID, Internal ID, Order ID, Customer Email, Card Number.
  • Filter by Payment Method and Currency.

Export Options

  • Download as PDF or CSV.
  • Column Visibility to show/hide fields.

3.3 📘 Refund Report​

Tracks all refunded transactions (full or partial) for monitoring return activities.

Navigation:
Go to: Payment Reports > Refund Report
Direct Link: Open

Filters

  • Select From Date and To Date.

Search Tools

  • Search by Order ID or Customer Name.

Export Options

  • Download PDF or CSV.
  • Column Visibility controls.

3.4 📘 Settlement Report​

Displays settlement details for completed transactions, useful for reconciliation.

Navigation:
Go to: Payment Reports > Settlement Report
Direct Link: Open

Filters

  • Date Range: Set a custom time frame.

Search Tools

  • Keyword search available.
  • Column Visibility and CSV Export available.

Key Fields

  • Fixed Charge
  • Amount Settled

3.5 📘 POS Report​

A POS Transaction Report is a summary of all transactions made through point-of-sale terminals. It allows merchants to track in-store payments, verify settlements, and reconcile daily POS activity.

Navigation:
Go to: Payment Reports > POS Report
Direct Link: Open

Pos Report

Filters

  • Set From and To Date range.

Search Tools

  • Enter keywords and hit search.
  • CSV Export and Column Visibility options available.

POS Report Filter – Status Field​

Pos Report

The Status filter determines which transactions are displayed based on their processing result.

Options​

OptionMeaningWhen to Use
CapturedTransaction was successfully processed and funds were confirmed by the payment gateway.Use this to review successful or completed payments.
FailedTransaction was unsuccessful due to issues like card decline, insufficient funds, or network error.Use this to check unsuccessful or declined transactions.

How It Works​

  • By default, the Captured status is selected, showing only successful transactions.
  • Selecting Failed updates the report to show declined or incomplete transactions.
  • You can toggle between the two and click Filter to refresh the data.

Best Practices​

  • Use Captured for settlement, accounting, or reconciliation reports.
  • Use Failed for troubleshooting errors and analyzing payment issues.
  • Always verify the date range and merchant before applying the status filter for accurate results.

4. 🧭 Payment Filter Page​

📍 Page Overview​

This page allows users to search and filter transaction records within a specified date and time range. It is part of the Red Dragon Pay sandbox environment, typically used for testing and development.

🔍 Main Features​

Date Range Selection​

  • Fields: Two date-time pickers.
  • Purpose: Define the start and end time for the transaction search.
  • Example: From 27-05-2025 00:00 to 27-05-2025 10:31.
  • maximum range you can select calender is 3 months.

Search Button​

  • Action: Execute the search based on the selected date range.

CSV Dropdown​

  • Function: Export the search results in CSV format.

Column Visibility​

  • Function: Customize which columns are visible in the transaction table.
  • Placeholder: "Please enter hit button to search."
  • Function: Allows keyword-based filtering of the displayed results.

Filter Button​

  • Location: Right side of the control panel.
  • Function: Opens additional filtering options.

📊 Transaction Table​

Columns Available:

  • Txn ID - Unique transaction identifier.
  • Internal Id - Internal system reference.
  • Order Id - Associated order number.
  • Merchants - Merchant name or ID.
  • Txn Date / Txn Date UTC - Local and UTC timestamps of the transaction.
  • Customer Email / Name - Customer details.
  • Payment Methods - Method used (e.g., card, wallet).
  • Txn Type - Type of transaction (e.g., payment, refund).
  • Card Num - Masked card number used in the transaction.
  • Currency - The currency used in the transaction.
  • Status - Current status (e.g., success, failed).
  • Amount - Total amount.

Note: The table may show "No data available in table" when no transactions match the current search criteria.

Navigation Sidebar:
In the sidebar, navigate to Payments Filter (highlighted).
Direct link: Open

5. Chargeback Case​

Description: Track and manage chargeback requests.

Testing Notes:

  • Add new case, change status, upload proof.
  • Verify merchant cannot access another's case.

Accessing the Chargeback Section

  • Log in to your Red Dragon Pay dashboard.
  • From the left sidebar, navigate to Chargeback Case.
  • Click on View Chargeback to see the list of chargeback cases.
  • Link: Open

🔹 Chargeback Case Fields - Description List​

  • Case ID - Unique identifier for the chargeback case.
  • OID - Order Identifier linked to the transaction.
  • Order ID - Original order number.
  • Type - Type of dispute (e.g., Charge Back).
  • Status - Current status (e.g., New, In Progress, Resolved).
  • Card Number - Masked card number used in the transaction.
  • Amount - Disputed transaction amount.
  • Target Date - Deadline for responding to the chargeback.
  • Target ID - Identifier for the target entity (e.g., merchant or system).

Filtering and Searching

  • Use the search bar or filters to locate specific cases by Case ID, Order ID, Status, or Date.

Managing a Chargeback Case

  • Select a case, review details, and respond.
  • Upload supporting documents (e.g., proof of delivery, customer communication).
  • Add comments or notes if required.
  • Update status (e.g., from "New" to "In Progress").
  • Submit response.

Important Tips

  • Monitor Target Dates to avoid automatic resolution in favor of the cardholder.
  • Keep records for all transactions and communications.
  • Use Analytics to track trends in chargebacks.

This module allows users to create and manage payment links for customers. It includes two main features:

6.1 Invoice Configuration User Guide​

Navigation: Sidebar > Link Payment > Invoice Configuration

Purpose: Upload a business logo and add a custom message that will appear in the invoice and payment link page.

Instructions:

  1. Click Choose file and select an image.

Requirements:

  • File size < 200 KB
  • Accepted formats: JPG or PNG

If the file doesn't meet requirements, the upload will be rejected.

Section 2: Invoice Message / Note​

Instructions:

  1. Enter a brief message or note (≤ 120 characters).

Shown At:

  • During invoice creation
  • On the payment link page

Save Configuration​

Click Save Details to store your configuration.

Tips

  • Use a clear, high-quality logo under 200 KB.
  • Write a concise, helpful message.

Purpose
Help merchants use Red Dragon Pay Invoice product to collect payments via SMS and email.

1. Access the Create Payment Link Page

  • Log in to the merchant portal.
  • Left menu: Link Payment > Create Payment Link

Create Payment Link

2. Fill Invoice Info

  • Merchant: Pre-filled with your merchant name (e.g., Onboard Demo).
  • Invoice Number: Click Generate or enter a custom number.
  • Phone Number: Customer's phone.
  • Email ID: Customer's email.

3. Enter Billing Address Details

  • Full Company Name: Customer name.
  • Currency: Select from dropdown.
  • Country / Town/City / Postal/ZIP / Address: Enter details (Address ≤ 150 characters).
  • Expire in (Days/Hours): Define link expiry (mandatory).

4. Add Payment Details

  • Preferred Method: Select (ALL, Card, etc.).
  • Invoice Message / Note: Optional (≤ 120 characters).

5. Enter Product Details

  • Name / Description / Quantity / Amount / VAT/TAX
  • Total Amount and Grand Total auto-calculated.
  • Click Add More Items to add multiple products.

6. Generate the Payment Link

Generate Payment Link

  • Review fields.
  • Click Create Payment Link.
  • Share via email, SMS, or copy.

7. Best Practices

  • Double-check email/phone.
  • Set realistic expiry times (e.g., 24–48 hours).
  • Use invoice notes for clear instructions.

8. Payment Link Options After clicking Create Payment Link, a popup provides options:

  • Copy Link - Copy the payment URL.
  • Open Link - Open the payment page in the browser.
  • QR Code - Scan to open on phone.
  • Download QR - Save and share the QR code.

Payment Link Scanner

9. Customer Receives Payment Link Customers can receive the payment link via shared link, QR scan, or automated email.

Pay Email

Email contains:

  • Invoice details
  • Click Here to Pay button
  • RedDragonPay support contact

10. Invoice Page When the customer opens the link:

  • Shows Invoice Number, Created Date, Due Date, Status (Pending)
  • Billing Information and Product Details
  • Actions: Pay Now, Print Invoice

Invoice

11. Secure Payment Page When the customer clicks Pay Now:

  • Card Number / Expiry (MM/YY) / CVV / Card Holder Name
  • Order ID and Customer Name
  • Payable Amount
  • Click Make Payment

Security

  • PCI DSS compliant
  • 256-bit encryption
  • Supports Visa and MasterCard

Card Details

12. Transaction Completion

  • Customer sees a confirmation message on success.
  • Status changes Pending > Success.
  • Merchant can view it in Payments Report.

Flow Summary

  1. Merchant creates link > shares via copy/email/QR.
  2. Customer opens link > lands on invoice page.
  3. Customer clicks Pay Now > enters card details.
  4. Secure transaction > confirmation generated.

Use this screen to search and manage existing payment links.

Direct link: Open

Search Filters:

  • Date Range
  • Search Button
  • CSV Export
  • Column Visibility

Search Payment Link

Search Results Table Columns:

  • Invoice ID - Unique identifier.
  • Date - Local creation timestamp.
  • Date UTC - UTC timestamp.
  • Customer/Company Name - Recipient.
  • Email - Recipient email.
  • Invoice No. - Custom or system-generated invoice number.
  • Currency - e.g., USD, EUR, INR.
  • Amount - Total payable.
  • Type - One-time or recurring.
  • Payment Status - Pending, Paid, Failed, Expired.
  • Link Validity - Active, Expired, or Used.
  • Action - View, Edit, Resend, Delete.

Note: "No data available in table" indicates no matching records for the selected filters.

7. 🧾 Payout Section​

This guide covers key features of the Payout module, including dashboards, initiating payouts, and viewing reports.

7.1 Initiate Payout (Raise Payout) Screen​

Start a new payout by entering recipient and transaction details.

Direct link: Open

Merchant Balance Section

  • Merchant / Currency / Total Balance / Check Balance

Initiate Payout

Raise Payout Form

  • Merchant / Acquirer - Identifies who is requesting the payout and which institution
  • Order ID (auto or manual) - Unique reference number for tracking the payout.
  • First Name / Last Name - Legal name of the payout beneficiary.
  • Email ID / Mobile Number - Beneficiary’s contact details for confirmation or failure alerts.
  • Country / Address - Beneficiary’s location for compliance and routing.
  • SWIFT Code / IBAN - Bank identifiers to route funds to the correct account.
  • Amount - Exact value of payout with currency.
  • Description (optional) - Purpose or note for the payout.

Action: Submit to send the payout request.

7.2 Payout Sale Report Screen​

Detailed report of payout transactions.

Direct link: Open

Initiate Payout

Search & Filter Options

  • Date Range Selector
  • Search Bar
  • Filter Button

Report Table Columns

  • Transaction Id
  • Order Id
  • Payment Type
  • Email Id
  • Txn Date / Txn Date UTC
  • Customer Name
  • Phone
  • IBAN
  • Country
  • Amount
  • Merchant TID

Note: Table may show "No data available" if no records match the filters.

8. 🧾 Fund Transfer Section​

This module covers initiating transfers and viewing reports.

Direct link: Open

8.1 Initiate Transfer Screen​

Merchant Balance Section

  • Merchant / Currency / Total Balance / Check Balance

Transfer Details Form

Required Fields (*):

  • Merchant*
  • Acquirer*
  • Currency*
  • First Name*
  • Last Name*
  • Identity Type*
  • Country*
  • Description*
  • Amount*

Initiate Fund Transfer

Optional:

  • Address

Action: Submit to initiate the fund transfer.

8.2 Fund Transfer Report Screen​

Direct link: Open

Fund Transfer Report

Search & Filter Options

  • Date Range Selector
  • Search Bar
  • Filter Button

Report Table Columns

  • Merchant / Acquirer - Identifies who is requesting the payout and which institution processes it.
  • Order ID - Unique reference number for tracking the payout.
  • First Name / Last Name - Legal name of the payout beneficiary.
  • Email ID / Mobile Number - Beneficiary’s contact details for confirmation or failure alerts.
  • Country / Address - Beneficiary’s location for compliance and routing.
  • SWIFT Code / IBAN - Bank identifiers to route funds to the correct account.
  • Amount - Exact value of payout with currency.
  • Description (optional) - Purpose or note for the payout.

Note: "No data available in table" indicates no transactions for the selected range.

9. Manage User​

Description: Admin controls for platform user access.

Direct link (Add User): Open

Testing Notes:

  • Role-based access control testing.
  • Verify email verification and reset flow.

9.1 User / Alias Access​

Purpose: Create and manage sub-users with limited permissions, ensuring secure and role-specific control.

Fields for Sub-User:

  • First Name / Last Name / Mobile Number / Email ID

Account Privileges (checkboxes include):

  • View Reports
  • Create Ticket
  • View Cash Back
  • View Transactions
  • View Dashboard
  • Create Help Ticket
  • Create Invoice
  • View Search Payment
  • View Invoice
  • View Reconciliation

Example Use Cases:

  • Assign a sub-user to view reports/analytics only.
  • Restrict access to sensitive financial operations.

9.2 User List / Sub-Admin List​

Purpose: View, manage, and update sub-admin users, their status, and contact details.

Direct link (Search User): Open

Columns:

  • Email
  • First Name / Last Name
  • Phone
  • Is Active (true/false)
  • Action (edit icon to modify details/permissions)

Examples:

  • Deactivate a sub-admin who left the organization.
  • Update contact details or correct user information.
  • Review active users for security audits.

10. 🛠️ Settings​

Manage user settings in the Red Dragon Pay dashboard, including updating profile information, changing your password, and accessing integration docs.

10.1 👤 My Profile​

Access: Sidebar > Settings > My Profile
Direct link: Open

User Details

  • Business Name
  • App ID
  • Secret Key (hidden; click to view securely)
  • Email ID

Contact Details

  • Notification/Webhook URL (submit to save)

10.2 Integration Docs​

Access: Settings > Integration Docs
Navigates to the API documentation: docs.reddragonpay.com

10.3 🔐 Change Password​

Access: Settings > Change Password
Direct link: Open

Steps

  • Enter your old password.
  • Enter and confirm your new password.
  • Click Save.

Password Criteria

  • Length: 8–32 characters.
  • Must include:
    1. At least one uppercase letter
    2. At least one lowercase letter
    3. At least one special character (! @ # , . + / =)
  • Must not be the same as any of your last four passwords.