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Merchant Onboarding Process

This guide provides a step-by-step walkthrough for filling out each section of the My Business Summary, which is a crucial part of the KYC (Know Your Customer) process on our platform.

Below is a flow chart designed for merchants to easily understand the onboarding and KYC documentation process

📊 Overview​

Onboarding Flowchart

The following flowchart is designed to simplify the onboarding process for merchants. Use this visual guide to easily understand each step of the journey

Note: Step 6/10 (For E-Commerce Website) appears only when the merchant selects 'E-Commerce Services' as a service in Step 5/10. If not selected, Step 6 is automatically skipped, and the flow moves to Step 7.

📝 Step 1: Merchant Details​

Capture basic business information that forms the legal identity of your company. Ensure accuracy as this forms the legal identity of your business.

Merchant Details

✅ Click Save & Next to proceed.

📞 Step 2: Contact Information​

This section collects essential contact details for your company, key personnel, and authorized signatories. Please follow the instructions below to complete each field accurately.

Contact Information

Tips:

  • Double-check for accuracy
  • Use official, up-to-date info
  • Ensure email addresses and URLs are correctly formatted.

👥 Step 3: Board of Directors​

List of the details of company directors

Board of Directors

🧩 Use Add more Director to include more than one director else save and continue to the next step.

💼 Step 4: Business Offerings​

This section gathers key details about your business operations and sales expectations.

Business Offerings

Tips:

  • Ensure all entries are accurate and up to date.
  • Clearly state what you offer (e.g., Payment Gateway, IT Services).
  • If multiple services, add each and the % they contribute (total = 100%)
  • Choose the main currency (e.g., AED).
  • Enter expected monthly turnover and sales (card/non-card).
  • Use consistent formatting for emails, URLs, and numbers.
  • Percentages should total 100% where applicable.
  • Save your progress using the Save & Next button.

🧾 Step 5: Service Requirements​

This section allows you to specify which products and services you wish to use from the company. It also collects estimates of your domestic and international transaction volumes.

Service Request

✅ Tip:

  • You can select multiple options if your business requires a combination of services.
  • Select only the services relevant to your business model.
  • Use realistic estimates based on current or projected transaction data.
  • Review selections before proceeding to the next step

🌐 Step 6: E-Commerce Website (Conditional)​

This Step appear only if E-Commerce business type selected in step 5. If "E-Commerce" is selected, the merchant will proceed to Step 6 to complete related compliance and technical information. If not selected, Step 6 is automatically skipped, and the flow moves to Step 7. The presence of this step also affects the onboarding documents generated.

This section collects details about your e-commerce setup, security measures, and customer protection policies. Please complete each field accurately to ensure compliance and smooth onboarding.

E-Commerce Website

Tips:

  • Ensure all policies and security measures are active and documented.
  • Use accurate URLs and policy names.
  • If unsure about any field, consult your IT or compliance team.

⚖️ Step 7: Compliance & Sanctions​

This section ensures your business meets legal and regulatory standards. It helps the payment provider assess risk and verify that your operations comply with international laws.

E-Commerce Website

Tips:

  • Be honest
  • Keep necessary documents ready
  • Seek legal help if needed

🏦 Step 8: Bank Details​

Provide bank info: name, account number, IBAN/SWIFT as applicable.

  • Add Bank Name, Account Name, Account No.
  • Include IBAN/SWIFT if needed.

👤 Step 9: Ownership Information (UBOs)​

The UBO section is designed to capture details of individuals who ultimately own or control the entity.

E-Commerce Website

Tips:

  • Full name, mobile, DOB, ID and ID type and image proof.
  • Share % must total 100%.
  • Select ID type, upload ID.
  • Add all owners with 10%+ share

📄 Step 10: Download PDF​

You can download a compiled summary. Click the PDF Download button. Verify All the information before downloading.

E-Commerce Website

✅ Click the PDF Download button after review.

🗂️ Step 11: Document Upload Section​

  1. Download the Required Form:

    • Click on "Download Merchant Onboarding Form.
    • Fill out the form completely and sign it and stamp it.

  2. Select Document Type:

    • Use the dropdown menu labeled "Select Document Type".
    • Choose the appropriate document type (e.g., Merchant Onboarding Form).

Merchant Details

  1. Upload the Document:
    • Click "Browse" or drag and drop your completed form into the upload area.

File Requirements:

  • Formats: PDF, JPEG, PNG, DOCX
  • Max size: 10MB per file
  1. View Submitted Documents
    • Once uploaded, your document will appear in the Submitted Documents table.
    • The table displays:
      • Document Type
      • File Name
      • File Count
      • Upload date/time
      • Status
      • Actions options(View or delete)

✅ Ensure the uploaded document is complete, signed, and meets the format and size requirements.

Note: Please click the Review and submit button so an email will be generated, and it will notify the admin